Shipping Policy

At Talla Jewellers Pvt. Ltd., we prioritize the safety, security, and seamless delivery of your orders placed on www.tallajewellers.com. Every product, whether it’s jewelry or gold coins, is insured during transit by a trusted insurance company. Rest assured, each package will reach your doorstep in impeccable condition, securely sealed to prevent tampering. Our esteemed courier partners, including Blue Dart, Ecom Express, Malca Amit, and BVC, ensure prompt and reliable delivery. Upon shipment, customers receive a shipping AWB number for tracking purposes.

Shipping Charges

We are pleased to offer FREE SHIPPING across all regions of India for all orders placed on www.tallajewellers.com.

Delivery to Identified Person

To facilitate hassle-free delivery, customers must provide accurate details of the recipient, including their name (as per a government-issued photo ID), complete address, nearby landmark, pin code, and contact number. At the time of delivery, the recipient must present one of the following valid identity proofs:

  1. Passport
  2. PAN Card
  3. Driver’s License
  4. Voter’s ID
  5. Aadhar Card

Our courier agents will verify the recipient’s identity by inspecting the original copies of the provided ID proof. Cooperation during this verification process is appreciated.

Delivery Location

We deliver orders exclusively to the recipient’s residential or workplace address or to any nearby Talla Jewellers Pvt. Ltd. showroom. Delivery to public venues such as malls, hotels, restaurants, hostels, or street locations is not available.

In the event of the recipient being unavailable during delivery attempts, our courier company will make three additional attempts. If the recipient remains unreachable or unavailable, the product will be returned to our facility.

Change in Shipping Address

Customers can track their orders by accessing their My Account section on www.tallajewellers.com. Shipping details can be modified by the customer until the order is dispatched. For any changes in shipping address, please promptly notify us via email at care@tallajewellers.com.

Please note that the guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in recipient details may lead to non-delivery of the product.

Talla Jewellers Pvt. Ltd. reserves the right to modify this shipping policy without prior notice. In such cases, the updated policy will be published on our website.

Shipment Discrepancy

Upon receiving your order, we advise thorough inspection of the product’s condition. If you notice any damage, shortage, over-shipment, or suspect any loss in transit, kindly contact our Customer Care Department at malabargoldanddiamonds.com immediately (within 72 hours).

Damaged Products

If you receive a damaged parcel or product, please contact our customer service department within 72 hours. Do not tamper with or discard the parcel or product. Our investigation team will promptly address the complaint upon receiving your email.

Missing Products

We urge customers to inspect the parcel’s condition before acceptance and report any issues within 72 hours of receipt. Contact our customer service department if you encounter any problems, and our team will provide a resolution within 7 working days.

Non-Receipt of an Order

Customers are responsible for tracking their shipment using the provided tracking ID. Upon delivery, a confirmation email is sent. If you fail to physically receive the parcel after confirmation, contact our customer service department within 72 hours.

Free Gift Packaging

For customers planning to purchase gifts, we offer complimentary gift packaging with a personalized message. The gift will be elegantly presented in special packaging. Simply include your message in the designated text box during checkout.

For any further queries or assistance regarding our shipping policy, please contact our customer service department at +918716900000 or email us at care@tallajewellers.com.

Disclaimer

This shipping policy applies exclusively to orders placed on www.tallajewellers.com. Different policies may apply to purchases made through other channels. We recommend contacting the respective channel for detailed policy information.